{"id":4687,"date":"2021-03-03T14:17:36","date_gmt":"2021-03-03T12:17:36","guid":{"rendered":"https:\/\/www.funlus.fi\/support\/"},"modified":"2025-02-10T15:48:01","modified_gmt":"2025-02-10T13:48:01","slug":"support","status":"publish","type":"page","link":"https:\/\/www.funlus.fi\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:54;line-height:1.16;\">Support and Incident Report<\/h1><\/div><div id=\"quform-cc6141\" class=\"quform quform-1 quform-support-page-caching\"><form id=\"quform-form-cc6141\" class=\"quform-form quform-form-1\" action=\"\/en\/wp-json\/wp\/v2\/pages\/4687#quform-cc6141\" method=\"post\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-options=\"{&quot;id&quot;:1,&quot;uniqueId&quot;:&quot;cc6141&quot;,&quot;theme&quot;:&quot;&quot;,&quot;ajax&quot;:true,&quot;logic&quot;:{&quot;logic&quot;:[],&quot;dependents&quot;:[],&quot;elementIds&quot;:[],&quot;dependentElementIds&quot;:[],&quot;animate&quot;:true},&quot;currentPageId&quot;:1,&quot;errorsIcon&quot;:&quot;&quot;,&quot;updateFancybox&quot;:true,&quot;hasPages&quot;:false,&quot;pages&quot;:[1],&quot;pageProgressType&quot;:&quot;numbers&quot;,&quot;tooltipsEnabled&quot;:true,&quot;tooltipClasses&quot;:&quot;qtip-quform-dark qtip-shadow&quot;,&quot;tooltipMy&quot;:&quot;left center&quot;,&quot;tooltipAt&quot;:&quot;right center&quot;,&quot;isRtl&quot;:false,&quot;scrollOffset&quot;:-50,&quot;scrollSpeed&quot;:800}\"><button class=\"quform-default-submit\" name=\"quform_submit\" type=\"submit\" value=\"submit\" aria-hidden=\"true\" tabindex=\"-1\"><\/button><div class=\"quform-form-inner quform-form-inner-1\"><input type=\"hidden\" name=\"quform_form_id\" value=\"1\" \/><input type=\"hidden\" name=\"quform_form_uid\" value=\"cc6141\" \/><input type=\"hidden\" name=\"quform_count\" value=\"1\" \/><input type=\"hidden\" name=\"form_url\" value=\"https:\/\/www.funlus.fi\/en\/wp-json\/wp\/v2\/pages\/4687\" \/><input type=\"hidden\" name=\"referring_url\" value=\"\" \/><input type=\"hidden\" name=\"post_id\" value=\"\" \/><input type=\"hidden\" name=\"post_title\" value=\"\" \/><input type=\"hidden\" name=\"quform_current_page_id\" value=\"1\" \/><input type=\"hidden\" name=\"quform_csrf_token\" value=\"Bs38j2PmrSvqsgaAiVB6HghaAadaVrD0SZHtjcLd\" \/><div class=\"quform-elements quform-elements-1 quform-cf quform-responsive-elements-phone-landscape\"><div class=\"quform-element quform-element-page quform-page-1 quform-page-1_1 quform-cf quform-group-style-plain quform-first-page quform-last-page quform-current-page\"><div class=\"quform-child-elements\"><div class=\"quform-element quform-element-text quform-element-1_3 quform-cf quform-element-optional\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-1_3\"><label class=\"quform-label-text\" for=\"quform_1_3_cc6141\">Subject<\/label><\/div><div class=\"quform-inner quform-inner-text quform-inner-1_3\"><div class=\"quform-input quform-input-text quform-input-1_3 quform-cf\"><input type=\"text\" id=\"quform_1_3_cc6141\" name=\"quform_1_3\" class=\"quform-field quform-field-text quform-field-1_3\" \/><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-email quform-element-1_5 quform-cf quform-element-required\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-1_5\"><label class=\"quform-label-text\" for=\"quform_1_5_cc6141\">Email<span class=\"quform-required\">*<\/span><\/label><\/div><div class=\"quform-inner quform-inner-email quform-inner-1_5\"><div class=\"quform-input quform-input-email quform-input-1_5 quform-cf\"><input type=\"email\" id=\"quform_1_5_cc6141\" name=\"quform_1_5\" class=\"quform-field quform-field-email quform-field-1_5\" \/><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-textarea quform-element-1_6 quform-cf quform-element-optional\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-1_6\"><label class=\"quform-label-text\" for=\"quform_1_6_cc6141\">Description (what kind of malfunction it is, in what context it occurs, and how it appears to the user)<\/label><\/div><div class=\"quform-inner quform-inner-textarea quform-inner-1_6\"><div class=\"quform-input quform-input-textarea quform-input-1_6 quform-cf\"><textarea id=\"quform_1_6_cc6141\" name=\"quform_1_6\" class=\"quform-field quform-field-textarea quform-field-1_6\"><\/textarea><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-checkbox quform-element-1_7 quform-cf quform-element-required\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-1_7\"><label class=\"quform-label-text\" id=\"quform_1_7_cc6141_label\">I have read and accept the privacy policy<span class=\"quform-required\">*<\/span><\/label><\/div><div class=\"quform-inner quform-inner-checkbox quform-inner-1_7\"><p class=\"quform-description quform-description-above\">I consent to the processing of the information I have provided in accordance with the privacy statement, https:\/\/www.funlus.fi\/tietosuoja\/<\/p><div class=\"quform-input quform-input-checkbox quform-input-1_7 quform-cf\"><div class=\"quform-options quform-cf quform-options-block quform-options-simple\" role=\"group\" aria-labelledby=\"quform_1_7_cc6141_label\"><div class=\"quform-option\"><input type=\"checkbox\" name=\"quform_1_7[]\" id=\"quform_1_7_cc6141_1\" class=\"quform-field quform-field-checkbox quform-field-1_7 quform-field-1_7_1\" value=\"Hyv\u00e4ksyn\" \/><label for=\"quform_1_7_cc6141_1\" class=\"quform-option-label quform-option-label-1_7_1\"><span class=\"quform-option-text\">I accept<\/span><\/label><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-submit quform-element-1_2 quform-cf quform-button-style-theme\"><div class=\"quform-button-submit quform-button-submit-default quform-button-submit-1_2\"><button name=\"quform_submit\" type=\"submit\" class=\"quform-submit\" value=\"submit\"><span class=\"quform-button-text quform-button-submit-text\">Send<\/span><\/button><\/div><div class=\"quform-loading quform-loading-position-left quform-loading-type-spinner-1\"><div class=\"quform-loading-inner\"><div class=\"quform-loading-spinner\"><div class=\"quform-loading-spinner-inner\"><\/div><\/div><\/div><\/div><\/div><div class=\"quform-element-tree\"><label for=\"quform_1_0_cc6141\">This field should be left blank<\/label><input type=\"text\" id=\"quform_1_0_cc6141\" name=\"quform_1_0\" class=\"quform-field quform-field-tree quform-field-1_0\" tabindex=\"-1\" autocomplete=\"off\" \/><\/div><\/div><\/div><\/div><\/div><\/form><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:26px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:26;--minFontSize:26;line-height:1.2;\">Submit a support request using the attached form or contact us<\/h2><\/div><div class=\"fusion-text fusion-text-1\"><p>Customer service is open on weekdays from 9:00 AM to 4:00 PM.<\/p>\n<p>By phone: 010 508 2590<br \/>By email: asiakaspalvelu@funlus.fi<\/p>\n<div>\n<p>On social media:<\/p>\n<p><u><a tabindex=\"-1\" title=\"http:\/\/www.facebook.com\/funlus\" href=\"http:\/\/www.facebook.com\/funlus\" target=\"_blank\" rel=\"noreferrer noopener\">www.facebook.com\/funlus<\/a><\/u><u><\/u><\/p>\n<p><u><a tabindex=\"-1\" title=\"http:\/\/www.instagram.com\/funlus_oy\/\" href=\"http:\/\/www.instagram.com\/funlus_oy\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.instagram.com\/funlus_oy\/<\/a><\/u><\/p>\n<\/div>\n<p>Request for quotations to: myynti@funlus.fi<\/p>\n<\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/stats.uptimerobot.com\/A6WJ7i94Mj\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Check the server status<\/span><\/a><\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" style=\"--awb-margin-top:20px;\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/funlus.atlassian.net\/servicedesk\/customer\/portal\/2\/group\/-1\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Go to the self-service portal<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:30px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:54;line-height:1.16;\">Frequently Asked Questions<\/h1><\/div><div class=\"fusion-text fusion-text-2\"><p>Do you have any questions? You will most likely find the answer in the following compiled responses. <\/p>\n<\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:#e2e2e2; }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: #e2e2e2; }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 14px;width: 14px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-1 .panel-title a{font-size:22px;font-family:\"Montserrat\";font-style:normal;font-weight:800;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:\"Lato\";font-style:normal;font-weight:300;}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: #212934 !important;border-color: #212934 !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #f3af2d;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #f3af2d;}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: #f3af2d!important;border-color: #f3af2d!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><ul role=\"menu\" class=\"fusion-filters clearfix\"><li role=\"presentation\" class=\"fusion-filter fusion-filter-all fusion-active\"><a role=\"menuitem\" data-filter=\"*\" href=\"#\">All<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".domain\" href=\"#\">Domain<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".google-ads-en\" href=\"#\">Google Ads<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".hosting-service-and-websites\" href=\"#\">Hosting Service and Websites<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".logo-en\" href=\"#\">Logo<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".search-engine-optimization-seo\" href=\"#\">Search Engine Optimization (SEO)<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".website\" href=\"#\">Website<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4652 logo-en \"><span class=\"entry-title rich-snippet-hidden\">Do you use pre-made templates for logo design?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-06-11T10:01:09+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4652\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4652\" href=\"#collapse-1-4652\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you use pre-made templates for logo design?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4652\" aria-labelledby=\"faq_1-4652\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><span class=\"NormalTextRun BCX0 SCXW70882196\">We do not use pre-made templates. Each logo is designed individually by a graphic designer based on the customer&#8217;s needs and preferences  <\/span><span class=\"NormalTextRun BCX0 SCXW70882196\">and hand-drawn<\/span><span class=\"NormalTextRun BCX0 SCXW70882196\">. <\/span> <\/p>\n<p><span class=\"NormalTextRun BCX0 SCXW70882196\">We do not recommend using pre-made templates for logos, as it is more difficult to obtain a trademark for them. It is always best to create a unique logo, making it easier to protect and register.<br \/>\n<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4668 \"><span class=\"entry-title rich-snippet-hidden\">What are the name servers for my service?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-05-16T17:20:24+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4668\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4668\" href=\"#collapse-1-4668\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the name servers for my service?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4668\" aria-labelledby=\"faq_1-4668\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The general name servers are:<br \/>ns1.nopeawebhotelli.fi<br \/>ns2.nopeawebhotelli.fi<br \/>ns3.nopeawebhotelli.fi<br \/>For virtual servers, custom name servers may be in use. You can check your name servers<br \/><a href=\"https:\/\/www.traficom.fi\/fi\/viestinta\/fi-verkkotunnukset\/whois-palvelu-nayttaa-verkkotunnuksen-julkiset-tiedot\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4667 hosting-service-and-websites \"><span class=\"entry-title rich-snippet-hidden\">I received a message from Traficom about domain name information verification. What should I do?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-05-16T17:15:29+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4667\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4667\" href=\"#collapse-1-4667\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I received a message from Traficom about domain name information verification. What should I do?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4667\" aria-labelledby=\"faq_1-4667\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><label class=\"form-check-label\" for=\"WhoisReminderPolicyEmail\">Every year, Traficom sends an automatic request to check your own data <label class=\"form-check-label\" for=\"WhoisReminderPolicyEmail\">&#8220;Verify the data entered in the fi-domain register&#8221;. <\/label> You can check your data <a href=\"https:\/\/www.traficom.fi\/fi\/viestinta\/fi-verkkotunnukset\/whois-palvelu-nayttaa-verkkotunnuksen-julkiset-tiedot\" target=\"_blank\" rel=\"noopener\">here.<\/a> If the information is correct, you do not need to do anything. If there are any corrections to be made, please send us a new update at tuki@funlus.fi or make a request <a href=\"https:\/\/funlus.atlassian.net\/servicedesk\/customer\/portal\/2\/group\/2\/create\/10003\">via the self-service portal.<\/a>    <\/label><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4665 hosting-service-and-websites \"><span class=\"entry-title rich-snippet-hidden\">What is DNSSEC?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-05-16T16:47:09+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4665\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4665\" href=\"#collapse-1-4665\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is DNSSEC?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4665\" aria-labelledby=\"faq_1-4665\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"Container__StyledContainer-sc-1opbue3-0 jncaNj\" data-component=\"text\">\n<div class=\"Paragraph__StyledSection-sc-1rk24tr-0 jQqNbo Text__StyledParagraph-sc-1k8spgo-0\">\n<p>DNSSEC (Domain Name System Security Extensions) is a service that strengthens the security of name servers. DNSSEC is a form of insurance that ensures that an Internet user can access the web page he or she intends to go to. DNSSEC protects you against attacks on your name server system. DNSSEC ensures that responses to name server queries come from the right sender and that the response information has not been tampered with. When DNSSEC is enabled, responses to name server queries are digitally signed. In the name service, each domain name is assigned its own unique IP address (e.g. www. traficom.fi IP address is 87.239.126.33). DNSSEC technology ensures that the computer sending the query (e.g. a web browser) can see whether the response to the Internet address received via the name service comes from a server registered as a trusted server. To enable the DNSSEC service. Make a notification <a href=\"https:\/\/funlus.atlassian.net\/servicedesk\/customer\/portal\/2\/group\/2\/create\/10003\">in the self-service portal<\/a> (change request). Indicate your domain name and the DNSSEC deployment and the desired start date. The service is optional and is included in all <a href=\"https:\/\/www.funlus.fi\/en\/services\/it-support-service-packages\/\">our IT support packages<\/a> (three of a kind, full house, straight flush).  <\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4664 hosting-service-and-websites \"><span class=\"entry-title rich-snippet-hidden\">How can I report a suspected security incident?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-05-16T16:13:05+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4664\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4664\" href=\"#collapse-1-4664\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I report a suspected security incident?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4664\" aria-labelledby=\"faq_1-4664\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You can report it through our 24\/7 service portal <a href=\"https:\/\/funlus.atlassian.net\/servicedesk\/customer\/portal\/2\/group\/2\/create\/10013\">https:\/\/funlus.atlassian.net\/servicedesk\/customer\/portal\/2\/group\/2\/create\/10013<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4663 hosting-service-and-websites \"><span class=\"entry-title rich-snippet-hidden\">How can I submit a support or change request?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-05-16T16:11:02+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4663\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4663\" href=\"#collapse-1-4663\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I submit a support or change request?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4663\" aria-labelledby=\"faq_1-4663\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You can submit a support or change request directly through the self-service portal: <a href=\"https:\/\/funlus.atlassian.net\/servicedesk\/customer\/portal\/2\/group\/-1\">https:\/\/funlus.atlassian.net\/servicedesk\/customer\/portal\/2\/group\/-1<\/a><\/p>\n<p>You can also email us at asiakaspalvelu@funlus.fi or call 010 508 2590<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4662 hosting-service-and-websites \"><span class=\"entry-title rich-snippet-hidden\">What does a domain registrar do?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-05-16T16:05:36+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4662\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4662\" href=\"#collapse-1-4662\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What does a domain registrar do?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4662\" aria-labelledby=\"faq_1-4662\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><span data-contrast=\"auto\">Registrars handle on behalf of their customers <\/span><\/p>\n<ul>\n<li data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">registration of .fi domain names in the Finnish Transport and Communications Agency&#8217;s domain name register <\/span><\/li>\n<li data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-contrast=\"auto\">updating of domain name information <\/span><\/li>\n<li data-aria-posinset=\"3\" data-aria-level=\"2\"><span data-contrast=\"auto\">the renewal of the validity period <\/span><\/li>\n<li data-aria-posinset=\"4\" data-aria-level=\"2\"><span data-contrast=\"auto\">the transfer from one registrar to another<br \/> <\/span><\/li>\n<li data-aria-posinset=\"5\" data-aria-level=\"2\"><span data-contrast=\"auto\">the transfer from one user to another <\/span><\/li>\n<li data-aria-posinset=\"6\" data-aria-level=\"2\"><span data-contrast=\"auto\">the termination. <\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">\u202f<\/span> <span data-contrast=\"auto\">The registrar is also obligated to provide its customers with <\/span> <\/p>\n<ul>\n<li data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">general guidance regarding .fi domain names <\/span><\/li>\n<li data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-contrast=\"auto\">information if the registrar&#8217;s operations have ended or if the Finnish Transport and <\/span><span data-contrast=\"auto\">Communications Agency has issued a prohibition decision regarding the registrar<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4661 domain \"><span class=\"entry-title rich-snippet-hidden\">Good sources related to domain names<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-06-11T12:09:44+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4661\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4661\" href=\"#collapse-1-4661\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Good sources related to domain names<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4661\" aria-labelledby=\"faq_1-4661\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-573 verkkotunnus \">\n<div class=\"panel-heading\"><\/div>\n<\/div>\n<div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-569 verkkotunnus \">\n<div class=\"panel-heading\">\n<div class=\"fusion-toggle-icon-wrapper\">\n<div>You can read more about applying for domain names and related regulations here:<\/div>\n<ul>\n<li><a href=\"https:\/\/www.traficom.fi\/fi\/viestinta\/fi-verkkotunnukset\/fi-verkkotunnuksen-hakijalle-ja-kayttajalle\" target=\"_blank\" rel=\"noopener\">Finnish Transport and Communications Agency (Traficom)<\/a>\n<ul>\n<li>Here you can find information on how to apply for and delete your domain name. Additionally, the website provides details about domain registrars, the .fi country code domain, and the rules governing domain names. <\/li>\n<\/ul>\n<\/li>\n<li><a href=\"https:\/\/www.prh.fi\/fi\/index.html\" target=\"_blank\" rel=\"noopener\">Finnish Patent and Registration Office (PRH)<\/a>\n<ul>\n<li>The Finnish Patent and Registration Office (PRH) website provides information on patents, trademarks, and design rights. It also includes public registers where you can check whether a name or domain has already been registered. <\/li>\n<\/ul>\n<\/li>\n<li><a href=\"https:\/\/euipo.europa.eu\/ohimportal\/fi\" target=\"_blank\" rel=\"noopener\">European Union Intellectual Property Office (EUIPO)<\/a>\n<ul>\n<li>Information on trademarks, design rights, and EU legislation related to these matters.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4660 domain \"><span class=\"entry-title rich-snippet-hidden\">What does the legality of a domain name mean?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-06-11T11:25:45+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4660\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4660\" href=\"#collapse-1-4660\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What does the legality of a domain name mean?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4660\" aria-labelledby=\"faq_1-4660\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><strong>A domain name must not, at the time of registration<\/strong><\/p>\n<ul>\n<li>correspond to another protected name or trademark at the time of registration unless the domain name holder can provide an acceptable justification for its registration<\/li>\n<li>resemble another protected name or trademark if it is registered with the apparent intent of gaining unfair advantage or causing harm.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Allowed characters in a domain name<\/strong><\/p>\n<p>The intermediary must advise its customers about the characters<br \/>\n, which are the letters a-z and the numbers 0-9, allowed in domain names. Other permitted<br \/>\ncharacters include the national characters \u00e5, \u00e4 and \u00f6 and the S\u00e1mi language characters of<br \/>\nspoken in Finland, as well as the hyphen-minus sign. When marketing and brokering domain names<br \/>\n, brokers must take into account the restrictions on domain names containing national characters. Customers applying for and considering a domain name should be aware of the technical limitations of domain names containing national characters. In particular, customers should be aware of the possible need to apply for both<br \/>\ndomain names with national characters and corresponding domain names without national characters, such as \u00e4\u00e4kk\u00f6nen.fi and aakkonen.fi.<br \/>\nThe use of characters outside the Latin alphabet is made possible by the punycode, also known as ACE (ASCII Compatible Encoding). The name server system understands a domain name containing national characters if it is technically defined in ACE format. For example, \u00e4\u00e4kk\u00f6nen.fi is in ACE format: xn--kknen-fraa=0m.fi. There are numerous websites offering conversion tools. Such a tool can also be found <a href=\"https:\/\/www.traficom.fi\/fi\/viestinta\/fi-verkkotunnukset\/kansallisten-merkkien-kayttaminen-verkkotunnuksessa\" target=\"_blank\" rel=\"noopener\">on the website of the Finnish Transport and Communications Agency.<\/a> <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4659 domain \"><span class=\"entry-title rich-snippet-hidden\">Where can I check protected names and trademarks?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-06-11T11:07:05+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4659\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4659\" href=\"#collapse-1-4659\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where can I check protected names and trademarks?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4659\" aria-labelledby=\"faq_1-4659\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You can check protected names and trademarks in the public registers of the <a href=\"https:\/\/www.prh.fi\/fi\/index.html\" target=\"_blank\" rel=\"noopener\">Finnish Patent and Registration Office (PRH)<\/a> such as (the websites will open in a new tab when you click the name):<\/p>\n<p><a href=\"https:\/\/www.ytj.fi\/\" target=\"_blank\" rel=\"noopener\">The Business and Organization Information System (YTJ)<\/a><br \/>\n<a href=\"https:\/\/yhdistysrekisteri.prh.fi\/\" target=\"_blank\" rel=\"noopener\">The Association Register<\/a><br \/>\n<a href=\"https:\/\/tavaramerkkitietopalvelu.prh.fi\/fi\/\" target=\"_blank\" rel=\"noopener\">The Trademark Register<\/a><\/p>\n<p>Additionally, the European Union Intellectual Property Office (EUIPO) maintains the <a href=\"https:\/\/euipo.europa.eu\/ohimportal\/fi\/search-availability\" target=\"_blank\" rel=\"noopener\">EU Trademark Register<\/a>, where you can verify the availability of trademarks and names.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4658 domain \"><span class=\"entry-title rich-snippet-hidden\">What is a protected name or trademark?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-06-11T10:08:44+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4658\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4658\" href=\"#collapse-1-4658\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is a protected name or trademark?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4658\" aria-labelledby=\"faq_1-4658\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Protected names and trademarks, as defined by the Electronic Communications Services Act, include names or marks registered in Finland\u2019s Trade Register, Trademark Register, Association Register, Foundation Register, or Party Register for public entities, state enterprises, independent public law institutions, public law associations, and foreign diplomatic missions or their institutions. They also include established names, secondary identifiers, or trademarks as defined in the Trade Name Act and Trademark Act. Additionally, EU trademarks registered in the EUIPO (European Union Intellectual Property Office) trademark register are considered protected. For example, Funlus<sup>\u00ae<\/sup> is a trademark.  <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4657 logo-en \"><span class=\"entry-title rich-snippet-hidden\">Can you update my old logo to make it more modern?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-06-11T10:04:18+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4657\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4657\" href=\"#collapse-1-4657\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can you update my old logo to make it more modern?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4657\" aria-labelledby=\"faq_1-4657\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><span class=\"TextRun SCXW121088683 BCX0\" lang=\"FI-FI\" data-contrast=\"auto\" xml:lang=\"FI-FI\"><span class=\"NormalTextRun SCXW121088683 BCX0\">Yes, we can. Your old logo can be updated to a more modern design based on your needs and preferences. We can retain specific elements from the old logo, such as its color scheme or key parts of the brand mark, or we can create a completely new logo while maintaining the essence of your brand.  <\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4656 logo-en \"><span class=\"entry-title rich-snippet-hidden\">In what file formats do you deliver the final logo?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-06-11T10:03:52+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4656\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4656\" href=\"#collapse-1-4656\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">In what file formats do you deliver the final logo?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4656\" aria-labelledby=\"faq_1-4656\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><span class=\"TextRun BCX0 SCXW69072783\" lang=\"FI-FI\" data-contrast=\"auto\" xml:lang=\"FI-FI\"><span class=\"NormalTextRun BCX0 SCXW69072783\">The final logo is available in various file formats based on your needs. <\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4655 logo-en \"><span class=\"entry-title rich-snippet-hidden\">How long does logo design take?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-06-11T10:03:35+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4655\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4655\" href=\"#collapse-1-4655\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How long does logo design take?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4655\" aria-labelledby=\"faq_1-4655\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><span class=\"TextRun BCX0 SCXW265088939\" lang=\"FI-FI\" data-contrast=\"auto\" xml:lang=\"FI-FI\"><span class=\"NormalTextRun BCX0 SCXW265088939\">The logo design process is unique for each client and depends on your specific preferences and needs. The time required for finalizing and refining the design can extend the process but often results in a more polished and distinctive outcome for your business. The duration also depends on whether the logo is based on a pre-existing concept or fully hand-drawn by our graphic designer. In the fastest cases, a logo can be ready within a week, while more complex brand definitions and preliminary research can take one to two months.<br \/>\n<\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4654 logo-en \"><span class=\"entry-title rich-snippet-hidden\">Can I purchase a brand guide for my company in addition to the logo?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-06-11T10:03:10+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4654\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4654\" href=\"#collapse-1-4654\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I purchase a brand guide for my company in addition to the logo?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4654\" aria-labelledby=\"faq_1-4654\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><span class=\"TextRun BCX0 SCXW67508979\" lang=\"FI-FI\" data-contrast=\"auto\" xml:lang=\"FI-FI\"><span class=\"NormalTextRun BCX0 SCXW67508979\">Yes, you can purchase a customized brand guide for your company. Take a look at our <a href=\"https:\/\/www.funlus.fi\/en\/services\/brand-identity-packages\/\">brand identity packages<\/a>.<br \/>\n<\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4653 logo-en \"><span class=\"entry-title rich-snippet-hidden\">What information do I need to provide about my company for you to design a logo for me?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-06-11T10:02:52+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4653\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4653\" href=\"#collapse-1-4653\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What information do I need to provide about my company for you to design a logo for me?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4653\" aria-labelledby=\"faq_1-4653\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><span data-contrast=\"auto\">Please provide us with at least the following information:<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">What industry is your company in.<\/span><\/li>\n<li><span data-contrast=\"auto\">What would you like the logo to include; do you prefer a text-based logo, or a combination of text and a brand mark (such as an icon or other symbol)<\/span><\/li>\n<li><span data-contrast=\"auto\">Do you have any preferences for the style of the logo. You can also send example images of design styles and colors you like. <\/span><\/li>\n<li><span data-contrast=\"auto\">If your company already has defined brand colors, you can provide them to our graphic designer in RGB or Hex format.<\/span><\/li>\n<li><span data-contrast=\"auto\">Where do you intend to use the logo? It is important to know the primary applications for the logo during the design process. For print materials, CMYK colors are used, while RGB colors are suitable for websites and digital platforms.   <\/span><br \/>\n<span data-ccp-props=\"{\"134233279\":true,\"201341983\":0,\"335559685\":720,\"335559739\":160,\"335559740\":259}\"> <\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4536 \"><span class=\"entry-title rich-snippet-hidden\">What does website usage support include?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-01-31T12:55:59+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4536\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4536\" href=\"#collapse-1-4536\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What does website usage support include?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4536\" aria-labelledby=\"faq_1-4536\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\"><p>Support services include general assistance tasks such as email configuration, resetting email passwords, WordPress guidance\/materials, and issue management. The purpose of the service is to ensure that our customers receive fast WordPress websites, functional email addresses, and expert support in one package.<br \/>The WordPress content management system requires regular software updates to mitigate security risks, which is why these updates are included in the service price. Additionally, we perform regular backups of our customers&#8217; websites to ensure data security.<br \/>All support services include high-quality web hosting on Finnish servers, guaranteeing fast website performance. You will also receive a custom domain name (e.g., .fi, .com, .net) and email services (IMAP, POP3). The support agreement also covers domain management according to the new registrar model <a href=\"https:\/\/domain.fi\/info\/index\/fi_uudistuu\/kayttajalle.html\" target=\"_blank\" rel=\"noopener\">(more info)<\/a>.       <\/p>\n<p>The service level (SLA) varies depending on the selected support package. With the Basic level, you have access to email support on weekdays. Basic Plus includes both email support and phone support on weekdays. The Pro level provides phone support along with a prioritized response time (SLA: 1 business day) on weekdays and can be extended for an additional fee to include emergency support on weekends and public holidays.  <\/p>\n<p>Making changes to the website is a separately billed service according to the price list or agreement (e.g., adding content on behalf of the customer, modifying the design, adding a form, etc.) and is not included in the support service.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4651 hosting-service-and-websites \"><span class=\"entry-title rich-snippet-hidden\">Are my website pages responsive?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-05-19T13:36:13+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4651\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4651\" href=\"#collapse-1-4651\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are my website pages responsive?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4651\" aria-labelledby=\"faq_1-4651\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes. We create both websites and online stores to be responsive. Responsiveness means that the site adapts to look good on any device, whether it&#8217;s a computer, tablet, or phone.  <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4650 hosting-service-and-websites \"><span class=\"entry-title rich-snippet-hidden\">Can I get help from you with all the technical issues I encounter on my website?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-02-07T11:21:24+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4650\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4650\" href=\"#collapse-1-4650\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I get help from you with all the technical issues I encounter on my website?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4650\" aria-labelledby=\"faq_1-4650\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We are here to support you in case of website disruptions and other issues you may encounter with the website you ordered from us. We also provide guidance to our customers on how to resolve the most common issues independently. Our customer service is available on weekdays from 9 AM to 4 PM, where you can get assistance by calling, emailing, or submitting a support request <a href=\"https:\/\/www.funlus.fi\/en\/support\/\">here<\/a>. Customer service contact details: <a href=\"mailto:asiakaspalvelu@funlus.fi\">asiakaspalvelu[at]funlus.fi<\/a><br \/>\nPhone: 010 508 2590  <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4649 hosting-service-and-websites \"><span class=\"entry-title rich-snippet-hidden\">Is my website visible on Google or other search engines?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-05-19T13:24:56+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4649\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4649\" href=\"#collapse-1-4649\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is my website visible on Google or other search engines?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4649\" aria-labelledby=\"faq_1-4649\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, it is visible. We build websites with search engine optimization (SEO) in mind. Our goal is to ensure that websites meet the necessary requirements to appear in search engines. We also guide our customers in creating high-quality content independently and provide advice on the types of content that gain more visibility.   <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4648 hosting-service-and-websites \"><span class=\"entry-title rich-snippet-hidden\">Can I get support for updating the website\u2019s content or changing its appearance?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-05-19T13:23:09+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4648\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4648\" href=\"#collapse-1-4648\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I get support for updating the website\u2019s content or changing its appearance?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4648\" aria-labelledby=\"faq_1-4648\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We guide our customers in independently updating their website\u2019s blog or products. We also offer update services for both small and large modifications. Please contact us well in advance if you are planning changes to the website\u2019s appearance or major content updates. Together, we will assess the necessary modifications to ensure a smooth update process.   <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4647 hosting-service-and-websites website \"><span class=\"entry-title rich-snippet-hidden\">Can I upload unlimited images\/videos to my website?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-05-19T13:22:07+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4647\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4647\" href=\"#collapse-1-4647\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I upload unlimited images\/videos to my website?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4647\" aria-labelledby=\"faq_1-4647\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, no. Depending on the service, you have a limited amount of storage space, where images, videos, and emails received via your website are stored. For most standard websites, the allocated storage space in our services is sufficient. However, additional storage can be purchased if needed. Having many large images or videos on a single page can also slow down the website\u2019s loading speed. Therefore, we recommend optimizing the file size of images and videos. When we build websites for our clients, we ensure that media files do not slow down the site\u2019s performance and that loading times remain fast.    <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4646 hosting-service-and-websites \"><span class=\"entry-title rich-snippet-hidden\">Where is my website hosted? Are the servers reliable?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-05-19T13:20:53+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4646\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4646\" href=\"#collapse-1-4646\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where is my website hosted? Are the servers reliable?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4646\" aria-labelledby=\"faq_1-4646\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The website servers are located in Europe, either in Helsinki, Finland (for web hosting services) or in Frankfurt, Germany (Amazon Web Services) within the best backbone network. The servers are backed up daily and monitored 24\/7 to ensure continuous operation. The connection to the servers is reliable and fast.  <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4645 hosting-service-and-websites \"><span class=\"entry-title rich-snippet-hidden\">What is an SSL certificate, and is it included in the service I purchased?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-05-19T13:19:43+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4645\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4645\" href=\"#collapse-1-4645\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is an SSL certificate, and is it included in the service I purchased?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4645\" aria-labelledby=\"faq_1-4645\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>SSL stands for Secure Sockets Layer. SSL protection creates a secure connection between the user and the server, ensuring that sensitive information, such as credit card details entered on a website, cannot be accessed by third parties. Active protection changes the website address from &#8220;http:\/\/&#8221; to &#8220;https:\/\/&#8221;. Additionally, secured websites achieve better visibility in search engines like Google. An SSL certificate is included with every website ordered through our services.   <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4640 hosting-service-and-websites \"><span class=\"entry-title rich-snippet-hidden\">Do I need to take care of security and updates myself?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-05-19T13:16:29+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4640\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4640\" href=\"#collapse-1-4640\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do I need to take care of security and updates myself?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4640\" aria-labelledby=\"faq_1-4640\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We take care of security updates for WordPress and ensure the functionality of the servers on your behalf. The customer is responsible for safeguarding sensitive information, such as preventing the website admin password from being leaked to third parties. If needed, we can provide guidance on security-related matters even before the website is launched.  <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4636 hosting-service-and-websites \"><span class=\"entry-title rich-snippet-hidden\">How much does it cost to set up and maintain a website?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-05-19T13:13:34+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4636\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4636\" href=\"#collapse-1-4636\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How much does it cost to set up and maintain a website?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4636\" aria-labelledby=\"faq_1-4636\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Website prices are determined based on the services required to set up the website. Pricing details for websites can be found on our website, for example, here: <a href=\"https:\/\/www.funlus.fi\/palvelut\/kotisivut-yritykselle\/\">Website<\/a> and <a href=\"https:\/\/www.funlus.fi\/palvelut\/perusta-verkkokauppa\/\">Online Stores<\/a> The website&#8217;s monthly maintenance fee consists of support services, domain, and web hosting fees. The price varies depending on the selected service coverage, ranging from \u20ac5 + VAT\/month to \u20ac99 + VAT\/month. Additionally, you can purchase separate website update services as needed, which are billed according to the current price list. Modifications may include updating the design, adding a new page to the site, or creating content in collaboration with the client. <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4635 hosting-service-and-websites \"><span class=\"entry-title rich-snippet-hidden\">What do I get when I purchase your service?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-05-19T12:55:19+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4635\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4635\" href=\"#collapse-1-4635\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What do I get when I purchase your service?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4635\" aria-labelledby=\"faq_1-4635\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer ready-made service packages for setting up websites. If needed, we can also customize the service scope on a case-by-case basis to meet your specific needs. You can order a service package directly <a href=\"https:\/\/www.vismasignforms.com\/form\/fbaa4428-6235-4464-84c0-6bc04ba7bfe1\" target=\"_blank\" rel=\"noopener\">here (opens in a new window)<\/a>. Our service packages include at least the following:  <\/p>\n<ul>\n<li>Hosting Service<\/li>\n<li>Backup<\/li>\n<li>Domain<\/li>\n<li>At least 2GB of storage space<\/li>\n<li>Email mailbox (at least 1) (Office licenses also available, purchased separately)<\/li>\n<li>SSL protection and 24\/7 server monitoring<\/li>\n<\/ul>\n<p>On websites, we use the popular WordPress content management system, while online stores operate on WooCommerce. Updating content (blogs, online store products, images, etc.) can be done independently, or you can request our update service if needed. <br \/>We create websites responsively, ensuring they function on mobile phones, tablets, and computers. We also provide support via phone and email for troubleshooting.   <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4634 search-engine-optimization-seo \"><span class=\"entry-title rich-snippet-hidden\">What does search engine optimization (SEO) mean?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-03-16T09:50:57+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4634\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4634\" href=\"#collapse-1-4634\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What does search engine optimization (SEO) mean?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4634\" aria-labelledby=\"faq_1-4634\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>A branch of search engine marketing where a company&#8217;s website structure and value are improved, for example, in Google&#8217;s organic search results. Costs are based on the actions taken to help the site rank higher on search results pages. <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4633 google-ads-en \"><span class=\"entry-title rich-snippet-hidden\">What are Google&#8217;s Quality Scores?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-03-16T09:49:45+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4633\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4633\" href=\"#collapse-1-4633\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are Google&#8217;s Quality Scores?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4633\" aria-labelledby=\"faq_1-4633\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In short, higher Quality Scores generally lower costs and improve ad placement. Everyone (advertisers, customers, publishers, and Google) benefits most from the AdWords system when the ads displayed are relevant and closely match what customers are searching for. Relevant ads typically receive more clicks, rank higher, and deliver better results. Learn more: <a title=\"https:\/\/support.google.com\/adwords\/answer\/2454010?hl=fi\" href=\"https:\/\/support.google.com\/adwords\/answer\/2454010?hl=fi\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/support.google.com\/adwords\/answer\/2454010?hl=fi<\/a>  <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4632 google-ads-en \"><span class=\"entry-title rich-snippet-hidden\">Why isn\u2019t the ad showing on Google?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-03-16T09:48:46+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4632\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4632\" href=\"#collapse-1-4632\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why isn\u2019t the ad showing on Google?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4632\" aria-labelledby=\"faq_1-4632\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><h4 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"20\" data-lineheight=\"28px\">Geotargeting<\/h4>\n<p>Google AdWords geotargeting may be the reason why your ad is not currently visible on Google. Geotargeting allows you to select countries, regions, and languages for each campaign. If your location is outside the targeted area, you won\u2019t see your ad when searching for it. However, you can view your ad regardless of your location with <a href=\"http:\/\/www.google.com\/adpreview\" target=\"_blank\" rel=\"noopener\">Ad Preview and Diagnosis -tool<\/a> by specifying the location.   <\/p>\n<h4 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"20\" data-lineheight=\"28px\">Daily budget has been exhausted<\/h4>\n<p>AdWords displays your ads as often as possible without exceeding your daily budget. Once the budget limit is reached, your ad will no longer be shown for the rest of the day. It is also possible that due to a small campaign budget, the ad is displayed only intermittently to prevent exceeding the daily budget.  <\/p>\n<h4 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"20\" data-lineheight=\"28px\">Scheduled Campaign<\/h4>\n<p>You may not find your ad if it is scheduled to appear only at certain times of the day or on specific days of the week.<\/p>\n<h4 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"20\" data-lineheight=\"28px\">Searching for your own ad on Google<\/h4>\n<p>If you repeatedly search for your own ad on Google without ever clicking on it, the ad may stop appearing for you. This happens because Google&#8217;s system recognizes your computer and stops showing ads that it perceives as uninteresting to you. Remember to use <a href=\"http:\/\/www.google.com\/adpreview\" target=\"_blank\" rel=\"noopener\">Ad Preview and Diagnosis -ty\u00f6kalua<\/a> to view your ad as it appears in Google search results. This prevents impressions from accumulating when you try to find your ad. (Read more: https:\/\/support.google.com\/adwords\/troubleshooter\/1711301?hl=fi#ts=1712925,1713041,1713044,1712989)   <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4631 \"><span class=\"entry-title rich-snippet-hidden\">What keywords are?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-03-16T09:48:15+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4631\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4631\" href=\"#collapse-1-4631\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What keywords are?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4631\" aria-labelledby=\"faq_1-4631\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><i>Terms that are essential to a company&#8217;s website. For example, keywords for a car dealership&#8217;s website include: car dealerships, used cars, new cars, etc. <\/i><\/p>\n<p>Keywords are used, for example, in search engine marketing.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-4544 \"><span class=\"entry-title rich-snippet-hidden\">CPC, or Cost per Click<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.funlus.fi\/en\/author\/user\/\" title=\"Posts by user\" rel=\"author\">user<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-03-16T09:47:38+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-4544\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-4544\" href=\"#collapse-1-4544\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">CPC, or Cost per Click<\/div><\/a><\/h4><\/div><div id=\"collapse-1-4544\" aria-labelledby=\"faq_1-4544\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>CPC, or Cost per Click, is the amount you are charged each time your ad is clicked. The average cost per click is calculated by dividing the total cost of your clicks by the total number of clicks. <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:30px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:54;line-height:1.16;\">Service Levels (2024)<\/h1><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" id=\"palvelutasot\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4\"><h2 class=\"sc-14hy2xc-0 lfiVDM\">99.9 %<\/h2>\n<p>First response within the time target (SLA)<\/p>\n<h2 class=\"sc-14hy2xc-0 rdiZE\">99.8 %<\/h2>\n<p>Request resolved within the time target (SLA)<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" id=\"palvelutasot\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-5\"><h2 class=\"fqvy2u-2 daVqzi\">4.79 hours<\/h2>\n<p>Average resolution time<\/p>\n<h2 class=\"fqvy2u-2 daVqzi\">5.0\/5 stars<\/h2>\n<p>Satisfaction with resolutions<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" id=\"palvelutasot\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><style type=\"text\/css\">#fusion-chart-1 .fusion-chart-legend-wrap li:nth-child(1) span{color: #ffffff;}#fusion-chart-1 .fusion-chart-legend-wrap li:nth-child(2) span{color: #ffffff;}<\/style><div id=\"fusion-chart-1\" class=\"fusion-chart legend-top\" data-type=\"pie\" data-chart_legend_position=\"top\" data-x_axis_labels=\"Within time target | Exceeded\" data-show_tooltips=\"yes\" data-bg_colors=\"rgba(137,211,0,1)|rgba(242,92,92,1)\" data-border_colors=\"rgba(137,211,0,1)|rgba(242,92,92,1)\" data-border_size=\"1\" data-border_type=\"smooth\" data-chart_fill=\"off\" data-chart_point_style=\"circle\" data-chart_point_size=\"3\" data-chart_axis_text_color=\"rgba(74,78,87,1)\" data-chart_gridline_color=\"rgba(0,0,0,0.1)\"><div class=\"fusion-chart-dataset\" data-label=\"Data Set 1\" data-values=\"99.9|0.1\" data-background_color=\"rgba(0,188,212,1)\" data-border_color=\"rgba(0,188,212,1)\"><\/div><h4 class=\"fusion-chart-title\">First response within the time target (SLA)<\/h4><div class=\"fusion-chart-inner\"><div class=\"fusion-chart-wrap\"><canvas><\/canvas><\/div><div class=\"fusion-chart-legend-wrap\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-6\"><h3><strong>First response time target:<\/strong><\/h3>\n<table>\n<tbody>\n<tr>\n<td width=\"326\"><strong>Priority<\/strong><\/td>\n<td width=\"326\"><strong>Time target<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"326\"><strong>Critical<\/strong><\/td>\n<td width=\"326\">2 hours<\/td>\n<\/tr>\n<tr>\n<td width=\"326\"><strong>High <\/strong><\/td>\n<td width=\"326\">4 hours<\/td>\n<\/tr>\n<tr>\n<td width=\"326\"><strong>Medium<\/strong><\/td>\n<td width=\"326\">12 hours<\/td>\n<\/tr>\n<tr>\n<td width=\"326\"><strong>Small <\/strong><\/td>\n<td width=\"326\">18 hours<\/td>\n<\/tr>\n<tr>\n<td width=\"326\"><strong>Low<\/strong><\/td>\n<td width=\"326\">80 hours<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><style type=\"text\/css\">#fusion-chart-2 .fusion-chart-legend-wrap li:nth-child(1) span{color: #ffffff;}#fusion-chart-2 .fusion-chart-legend-wrap li:nth-child(2) span{color: #ffffff;}<\/style><div id=\"fusion-chart-2\" class=\"fusion-chart legend-top\" data-type=\"pie\" data-chart_legend_position=\"top\" data-x_axis_labels=\"Within time target | Exceeded\" data-show_tooltips=\"yes\" data-bg_colors=\"rgba(137,211,0,1)|rgba(242,92,92,1)\" data-border_colors=\"rgba(137,211,0,1)|rgba(242,92,92,1)\" data-border_size=\"1\" data-border_type=\"smooth\" data-chart_fill=\"off\" data-chart_point_style=\"circle\" data-chart_point_size=\"3\" data-chart_axis_text_color=\"rgba(74,78,87,1)\" data-chart_gridline_color=\"rgba(0,0,0,0.1)\"><div class=\"fusion-chart-dataset\" data-label=\"Data Set 1\" data-values=\"99.8|0.2\" data-background_color=\"rgba(0,188,212,1)\" data-border_color=\"rgba(0,188,212,1)\"><\/div><h4 class=\"fusion-chart-title\">Request resolved within the time target (SLA)<\/h4><div class=\"fusion-chart-inner\"><div class=\"fusion-chart-wrap\"><canvas><\/canvas><\/div><div class=\"fusion-chart-legend-wrap\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-7\"><h3><strong>Resolution time target:<\/strong><\/h3>\n<table>\n<tbody>\n<tr>\n<td width=\"326\"><strong>Priority<\/strong><\/td>\n<td width=\"326\"><strong>Time target<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"326\"><strong>Critical<\/strong><\/td>\n<td width=\"326\">4 hours<\/td>\n<\/tr>\n<tr>\n<td width=\"326\"><strong>High <\/strong><\/td>\n<td width=\"326\">8 hours<\/td>\n<\/tr>\n<tr>\n<td width=\"326\"><strong>Medium<\/strong><\/td>\n<td width=\"326\">24 hours<\/td>\n<\/tr>\n<tr>\n<td width=\"326\"><strong>Small <\/strong><\/td>\n<td width=\"326\">36 hours<\/td>\n<\/tr>\n<tr>\n<td width=\"326\"><strong>Low<\/strong><\/td>\n<td width=\"326\">160 hours<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:50px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-8\"><h2>Incident management process<\/h2>\n<p>Next, we will describe Funlus Oy&#8217;s incident management and support request handling process.<br \/>First, an incident is detected. The source can be, for example, an automated monitoring system, a customer, a user, or an employee. The incident can be reported via email, the self-service portal, or by phone. Next, the observation is recorded. This includes details such as who made the report and what the issue concerns. In the classification phase, the incident report is categorized based on urgency and impact. The extent and criticality of the incident are considered. Based on this, target response and resolution times are defined for the incident. After that, information about the incident is gathered by replicating, repeating, and isolating the issue. This data is used in the resolution phase to optimize the appropriate fix. Finally, the incident\/ticket is closed in the system and sent to the customer for evaluation. If the customer is satisfied with the resolution, the incident is archived. If the customer is not satisfied, the incident report is returned for further investigation. A diagram illustrates the process step by step.             <\/p>\n<p><img decoding=\"async\" class=\"alignnone size-fusion-1200 wp-image-2610\" src=\"https:\/\/www.funlus.fi\/wp-content\/uploads\/2022\/11\/hairionhallintannanprosessi_funlusoy-1200x349.jpg\" alt=\"incident management process flowchart funlus oy\" width=\"1200\" height=\"349\" srcset=\"https:\/\/www.funlus.fi\/wp-content\/uploads\/2022\/11\/hairionhallintannanprosessi_funlusoy-200x58.jpg 200w, https:\/\/www.funlus.fi\/wp-content\/uploads\/2022\/11\/hairionhallintannanprosessi_funlusoy-300x87.jpg 300w, https:\/\/www.funlus.fi\/wp-content\/uploads\/2022\/11\/hairionhallintannanprosessi_funlusoy-400x116.jpg 400w, https:\/\/www.funlus.fi\/wp-content\/uploads\/2022\/11\/hairionhallintannanprosessi_funlusoy-500x145.jpg 500w, https:\/\/www.funlus.fi\/wp-content\/uploads\/2022\/11\/hairionhallintannanprosessi_funlusoy-600x174.jpg 600w, https:\/\/www.funlus.fi\/wp-content\/uploads\/2022\/11\/hairionhallintannanprosessi_funlusoy-700x204.jpg 700w, https:\/\/www.funlus.fi\/wp-content\/uploads\/2022\/11\/hairionhallintannanprosessi_funlusoy-768x223.jpg 768w, https:\/\/www.funlus.fi\/wp-content\/uploads\/2022\/11\/hairionhallintannanprosessi_funlusoy-800x233.jpg 800w, https:\/\/www.funlus.fi\/wp-content\/uploads\/2022\/11\/hairionhallintannanprosessi_funlusoy-1024x298.jpg 1024w, https:\/\/www.funlus.fi\/wp-content\/uploads\/2022\/11\/hairionhallintannanprosessi_funlusoy-1200x349.jpg 1200w, https:\/\/www.funlus.fi\/wp-content\/uploads\/2022\/11\/hairionhallintannanprosessi_funlusoy.jpg 1331w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>Response time targets are calculated based on business hours (Monday to Friday) between 9 AM and 5 PM (service desk operating hours). For example, if an incident is detected on Sunday night at 3 AM and employees return to work on Monday at 9 AM, and the customer receives a response at 10 AM, the response time is 1 hour. If the ticket is resolved at 11 AM, the resolution time is 2 hours. Over 90% of incidents are detected through automated monitoring systems and are resolved without a customer reporting the issue. Less than 10% of requests are submitted by customers or users.     <\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:50px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-9\"><h2 style=\"--fontSize: 38; line-height: 1.2;\" data-fontsize=\"38\" data-lineheight=\"45.6px\" class=\"fusion-responsive-typography-calculated\">Service Request Management Process<\/h2>\n<p>Below is a description of Funlus Oy&#8217;s service request management and handling process. First, a service request is received. The source can be a customer, user, automated monitoring system, or employee. A service request can be submitted via email, the self-service portal, or by phone. Customers can track the progress of their service requests through the self-service portal and email notifications. Next, the service request is recorded, including details such as who submitted it and what it concerns. In the classification phase, the service request is categorized based on urgency and impact. The scope and criticality of the request are assessed. Based on this evaluation, target response and resolution times are determined for the service request.        <\/p>\n<p>Next, information related to the service request is gathered, for example, by reviewing background materials or relevant guidelines. This information is utilized in the resolution phase to determine the appropriate implementation method. Finally, the service request\/ticket is closed in the system and sent to the customer for evaluation. If the customer is satisfied with the resolution, the service request is archived. If the customer is not satisfied, the request is returned for further investigation. A diagram illustrates the process step by step.     <\/p>\n<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-fusion-1200 wp-image-2610\" src=\"https:\/\/www.funlus.fi\/wp-content\/uploads\/2022\/11\/hairionhallintannanprosessi_funlusoy-1200x349.jpg\" alt=\"incident management process flowchart funlus oy\" width=\"1200\" height=\"349\" srcset=\"https:\/\/www.funlus.fi\/wp-content\/uploads\/2022\/11\/hairionhallintannanprosessi_funlusoy-200x58.jpg 200w, https:\/\/www.funlus.fi\/wp-content\/uploads\/2022\/11\/hairionhallintannanprosessi_funlusoy-300x87.jpg 300w, https:\/\/www.funlus.fi\/wp-content\/uploads\/2022\/11\/hairionhallintannanprosessi_funlusoy-400x116.jpg 400w, https:\/\/www.funlus.fi\/wp-content\/uploads\/2022\/11\/hairionhallintannanprosessi_funlusoy-500x145.jpg 500w, https:\/\/www.funlus.fi\/wp-content\/uploads\/2022\/11\/hairionhallintannanprosessi_funlusoy-600x174.jpg 600w, https:\/\/www.funlus.fi\/wp-content\/uploads\/2022\/11\/hairionhallintannanprosessi_funlusoy-700x204.jpg 700w, https:\/\/www.funlus.fi\/wp-content\/uploads\/2022\/11\/hairionhallintannanprosessi_funlusoy-768x223.jpg 768w, https:\/\/www.funlus.fi\/wp-content\/uploads\/2022\/11\/hairionhallintannanprosessi_funlusoy-800x233.jpg 800w, https:\/\/www.funlus.fi\/wp-content\/uploads\/2022\/11\/hairionhallintannanprosessi_funlusoy-1024x298.jpg 1024w, https:\/\/www.funlus.fi\/wp-content\/uploads\/2022\/11\/hairionhallintannanprosessi_funlusoy-1200x349.jpg 1200w, https:\/\/www.funlus.fi\/wp-content\/uploads\/2022\/11\/hairionhallintannanprosessi_funlusoy.jpg 1331w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>Response time targets are calculated based on business hours (Monday to Friday) between 9 AM and 5 PM (Service Desk operating hours). Example: A service request arrives on Saturday at 1 PM, and employees return to work on Monday at 9 AM. The customer receives a response at 10 AM, making the response time 1 hour. The ticket is resolved at 11 AM, resulting in a resolution time of 2 hours.   <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":4205,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4687","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Funlus Oy - Mainostoimisto - Kuopio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.funlus.fi\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Funlus Oy - Mainostoimisto - Kuopio\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.funlus.fi\/en\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Funlus Oy - Mainostoimisto - Kuopio\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-10T13:48:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.funlus.fi\/wp-content\/uploads\/2021\/09\/Funlus_Hairioilmoitus.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1740\" \/>\n\t<meta property=\"og:image:height\" content=\"1246\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.funlus.fi\\\/en\\\/support\\\/\",\"url\":\"https:\\\/\\\/www.funlus.fi\\\/en\\\/support\\\/\",\"name\":\"Support - Funlus Oy - Mainostoimisto - Kuopio\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.funlus.fi\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.funlus.fi\\\/en\\\/support\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.funlus.fi\\\/en\\\/support\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.funlus.fi\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/Funlus_Hairioilmoitus.png\",\"datePublished\":\"2021-03-03T12:17:36+00:00\",\"dateModified\":\"2025-02-10T13:48:01+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.funlus.fi\\\/en\\\/support\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.funlus.fi\\\/en\\\/support\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.funlus.fi\\\/en\\\/support\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.funlus.fi\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/Funlus_Hairioilmoitus.png\",\"contentUrl\":\"https:\\\/\\\/www.funlus.fi\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/Funlus_Hairioilmoitus.png\",\"width\":1740,\"height\":1246},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.funlus.fi\\\/en\\\/support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Etusivu\",\"item\":\"https:\\\/\\\/www.funlus.fi\\\/en\\\/home-page\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.funlus.fi\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.funlus.fi\\\/en\\\/\",\"name\":\"Funlus Oy - Mainostoimisto - Kuopio\",\"description\":\"Autamme asiakkaitamme viestim\u00e4\u00e4n selke\u00e4mmin, kiinnostavammin ja tavoitteellisemmin erilaisissa ymp\u00e4rist\u00f6iss\u00e4.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.funlus.fi\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Support - Funlus Oy - Mainostoimisto - Kuopio","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.funlus.fi\/en\/support\/","og_locale":"en_US","og_type":"article","og_title":"Support - Funlus Oy - Mainostoimisto - Kuopio","og_url":"https:\/\/www.funlus.fi\/en\/support\/","og_site_name":"Funlus Oy - Mainostoimisto - Kuopio","article_modified_time":"2025-02-10T13:48:01+00:00","og_image":[{"width":1740,"height":1246,"url":"https:\/\/www.funlus.fi\/wp-content\/uploads\/2021\/09\/Funlus_Hairioilmoitus.png","type":"image\/png"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.funlus.fi\/en\/support\/","url":"https:\/\/www.funlus.fi\/en\/support\/","name":"Support - Funlus Oy - Mainostoimisto - Kuopio","isPartOf":{"@id":"https:\/\/www.funlus.fi\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.funlus.fi\/en\/support\/#primaryimage"},"image":{"@id":"https:\/\/www.funlus.fi\/en\/support\/#primaryimage"},"thumbnailUrl":"https:\/\/www.funlus.fi\/wp-content\/uploads\/2021\/09\/Funlus_Hairioilmoitus.png","datePublished":"2021-03-03T12:17:36+00:00","dateModified":"2025-02-10T13:48:01+00:00","breadcrumb":{"@id":"https:\/\/www.funlus.fi\/en\/support\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.funlus.fi\/en\/support\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.funlus.fi\/en\/support\/#primaryimage","url":"https:\/\/www.funlus.fi\/wp-content\/uploads\/2021\/09\/Funlus_Hairioilmoitus.png","contentUrl":"https:\/\/www.funlus.fi\/wp-content\/uploads\/2021\/09\/Funlus_Hairioilmoitus.png","width":1740,"height":1246},{"@type":"BreadcrumbList","@id":"https:\/\/www.funlus.fi\/en\/support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Etusivu","item":"https:\/\/www.funlus.fi\/en\/home-page\/"},{"@type":"ListItem","position":2,"name":"Support"}]},{"@type":"WebSite","@id":"https:\/\/www.funlus.fi\/en\/#website","url":"https:\/\/www.funlus.fi\/en\/","name":"Funlus Oy - Mainostoimisto - Kuopio","description":"Autamme asiakkaitamme viestim\u00e4\u00e4n selke\u00e4mmin, kiinnostavammin ja tavoitteellisemmin erilaisissa ymp\u00e4rist\u00f6iss\u00e4.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.funlus.fi\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.funlus.fi\/en\/wp-json\/wp\/v2\/pages\/4687","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.funlus.fi\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.funlus.fi\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.funlus.fi\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.funlus.fi\/en\/wp-json\/wp\/v2\/comments?post=4687"}],"version-history":[{"count":2,"href":"https:\/\/www.funlus.fi\/en\/wp-json\/wp\/v2\/pages\/4687\/revisions"}],"predecessor-version":[{"id":4689,"href":"https:\/\/www.funlus.fi\/en\/wp-json\/wp\/v2\/pages\/4687\/revisions\/4689"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.funlus.fi\/en\/wp-json\/wp\/v2\/media\/4205"}],"wp:attachment":[{"href":"https:\/\/www.funlus.fi\/en\/wp-json\/wp\/v2\/media?parent=4687"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}